Order processing times.

If an item is in stock, we will ship it in 3-5 working days. If you need a specific size, and it’s not in stock, please allow extra time for us to fulfil your order. Please bear in mind that at busy times (i.e. Christmas), we will have multiple other orders, which may delay your order. Every effort will be made to avoid delays.

Returns policy.

We hope you’ll be completely satisfied with your purchase. If there are any problems with your order, please contact us straight away and we can discuss how best to resolve the issue.

If you are not completely satisfied, we are happy to accept returns. Please return the item(s) to us in its original, unused/unworn condition within 14 days of receipt and we will arrange a refund or exchange. For hygiene reasons, we cannot exchange or refund earrings (unless faulty).

We cannot accept refunds for the following items:

  • Personalised items;

  • Custom-made/made-to-order/specially altered items/commissioned items; and

  • Earrings (unless faulty) for hygiene reasons.

We will refund you using the same means of payment used for the initial purchase, unless explicitly agreed otherwise.

Returns procedure.

Please email silverkingjewellery@gmail.com, with your order number, your name and the item you would like to exchange or return. It is important that you get in touch with us, prior to sending anything back.

Returns will usually need to be made by post. Please be aware of the following:

  • Items must be sent back in a fully 're-saleable' condition - i.e. unworn, unused, unaltered, in the original box and packaging. 

  • If the item is not returned in its original condition, the customer is responsible for any loss in value.

  • Likewise, we are not responsible for any damage or loss to the items that occurs before this point, including while the items are in transit. 

  • Return postage fees will need to be paid for by the customer. These will not be refunded.

  • When returning items, we strongly advise you to package the return securely and obtain proof of posting.

  • We also recommend using Special Delivery or Tracked Royal Mail services for insurance purposes, as we cannot be responsible for any returned items until they arrive with us.

  • If damage occurs in transit, proof of postage will be required by the customer to make a claim with Royal Mail or any other courier used.

Refunds will be processed within 7 working days of receipt. We will refund you to the original payment method.